rustydurano123 ✭✭✭✭✭

• Activity
• Posts21
• Comments4

Discussions

• 10

  Up
  Feature to prevent users from making a comment once ticket is already closed

  7 views 2 comments 10 points Most recent by swgi_sartori March 2025SolarWinds Service Desk (SWSD) Feature Requests
• 2

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  Allow an email notification for Admins or assigned person to receive email notification once a customer survey has been completely submitted

  1 view 1 comment 2 points Most recent by taharris August 2024SolarWinds Service Desk (SWSD) Feature Requests
• 8

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  Allow multiple tickets to be Merge in 1 process

  16 views 3 comments 8 points Most recent by releonard September 2022SolarWinds Service Desk (SWSD) Feature Requests
• 3

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  For Engineers pasting in code, it would be helpful to integrate certain fonts, specifically a monospace font.

  7 views 0 comments 3 points Most recent by rustydurano123 February 2022SolarWinds Service Desk (SWSD) Feature Requests
• 1

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  Able to have an Email Variable that could capture comment created in an incident

  0 views 0 comments 1 point Most recent by rustydurano123 February 2022SolarWinds Service Desk (SWSD) Feature Requests
• 0

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  Mobile Application for Service Desk should have the link for forgot password

  0 views 0 comments 0 points Most recent by rustydurano123 January 2022SolarWinds Service Desk (SWSD) Feature Requests
• 1

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  send an email notification out to a group of users when a “Problem” is created.

  6 views 1 comment 1 point Most recent by caitken January 2022SolarWinds Service Desk (SWSD) Feature Requests
• -1

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  Allow to change Font color on "Welcome to Service Desk Portal" in Modern Portal Theme

  1 view 1 comment -1 point Most recent by Stonelaughter November 2021SolarWinds Service Desk (SWSD) Feature Requests
• 1

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  Able to run an Automation rule on specific time of the day

  1 view 0 comments 1 point Most recent by rustydurano123 October 2021SolarWinds Service Desk (SWSD) Feature Requests
• 0

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  Report that would show how many automation rules implied in an incidents in certain period of time

  1 view 0 comments 0 points Most recent by rustydurano123 October 2021SolarWinds Service Desk (SWSD) Feature Requests
• 0

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  In Service Catalog when the title is long it cannot display it completely, instead you have to hover over the mouse to read it.

  2 views 0 comments 0 points Most recent by rustydurano123 August 2021SolarWinds Service Desk (SWSD) Feature Requests
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  Have an option in automation to extract a logic if the incident have a pending approval needed to change state Awaiting approval

  0 views 0 comments 1 point Most recent by rustydurano123 June 2021SolarWinds Service Desk (SWSD) Feature Requests
• 1

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  Service Desk app allowing the option to long press to select text and copy-paste.

  4 views 0 comments 1 point Most recent by rustydurano123 June 2021SolarWinds Service Desk (SWSD) Feature Requests
• 1

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  My Incidents" and "My Group Incidents from WEB HELPDESK be added to SERVICE DESK

  2 views 1 comment 1 point Most recent by rd98ac May 2021SolarWinds Service Desk (SWSD) Feature Requests
• 2

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  Widget INCIDENT BY ASSIGNED TO must have a filter of Created Date (TODAY)

  1 view 0 comments 2 points Most recent by rustydurano123 April 2021SolarWinds Service Desk (SWSD) Feature Requests
• 0

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  Incident Statistics over time should add on the Statistics Type Converted Incidents to Request now that we can covert Incident to Service Request

  1 view 0 comments 0 points Most recent by rustydurano123 April 2021SolarWinds Service Desk (SWSD) Feature Requests
• 0

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  TO be able to time track TASK before and after it was created

  0 views 0 comments 0 points Most recent by rustydurano123 February 2021SolarWinds Service Desk (SWSD) Feature Requests
• 1

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  Able to customize columns in customer portal (Myticket) just like the backend portion of the app

  2 views 0 comments 1 point Most recent by rustydurano123 February 2021SolarWinds Service Desk (SWSD) Feature Requests
• 0

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  Automation - Can cc a GROUP when the SITE value change

  0 views 1 comment 0 points Most recent by cahunt January 2021SolarWinds Service Desk (SWSD) Feature Requests
• 1

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  Automation - set up automation of tickets by a round robin type of effect so it goes through a list

  1 view 0 comments 1 point Most recent by rustydurano123 January 2021SolarWinds Service Desk (SWSD) Feature Requests
• 2

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  Aging Incidents Widget to have an option date range to have 7, 14, 30 days AGO

  0 views 0 comments 2 points Most recent by rustydurano123 January 2021SolarWinds Service Desk (SWSD) Feature Requests