lweekley

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4 views 1 comment 2 points Most recent by asummers February 2025SolarWinds Service Desk (SWSD) Feature Requests

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• Ability to relate a problem to a problem, and relate more then one change to a problem

3 views 1 comment 3 points Most recent by asummers February 2025SolarWinds Service Desk (SWSD) Feature Requests

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Would It be possible to add a updated by (to show the last user name who updated the ticket) as a column in the filters view

7 views 2 comments 4 points Most recent by joeybrown February 2025SolarWinds Service Desk (SWSD) Feature Requests

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• Ability to have categories and sub categories independently for Incident, change, problem

3 views 4 comments 3 points Most recent by Stonelaughter May 2024SolarWinds Service Desk (SWSD) Feature Requests

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assign specific solutions to Service requests template , so when they are requested (generated) through the service catalog, specific solutions are already attached and ready for use.

0 views 0 comments 3 points Most recent by lweekley June 2023SolarWinds Service Desk (SWSD) Feature Requests

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I would like to be able to relate a contract from the solar winds service desk contracts module to a CI much like we can now relate purchase orders

1 view 0 comments 1 point Most recent by lweekley June 2023SolarWinds Service Desk (SWSD) Feature Requests

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• Ability to create automation rule conditions with the title field

1 view 1 comment 4 points Most recent by joeoconnor May 2023SolarWinds Service Desk (SWSD) Feature Requests

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improve copy and paste in incidents

6 views 1 comment 3 points Most recent by havens1515 April 2023SolarWinds Service Desk (SWSD) Feature Requests

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in the problem module- relate more than one Change, relate solutions, be able to at mention someone in comments, and cc names

3 views 0 comments 3 points Most recent by lweekley March 2023SolarWinds Service Desk (SWSD) Feature Requests

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Pull down down the network configurations from endpoints as part of their discovery?

4 views 0 comments 0 points Most recent by lweekley March 2023SolarWinds Service Desk (SWSD) Feature Requests

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Ability to have categories and sub categories and custom status independently for problem-

1 view 0 comments 3 points Most recent by lweekley March 2023SolarWinds Service Desk (SWSD) Feature Requests

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When attaching CIs to tickets o Move the Owner’s name higher in the viewing pane for easier identification or… o Customize CI short data to be able add asset tag information or other relevant information.

1 view 0 comments 1 point Most recent by lweekley March 2023SolarWinds Service Desk (SWSD) Feature Requests

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MSP Model for Solar Winds Service Desk

5 views 0 comments 1 point Most recent by lweekley March 2023SolarWinds Service Desk (SWSD) Feature Requests

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chat bot functionality with teams creating a ticket in solar Winds Service desk

5 views 0 comments 3 points Most recent by lweekley March 2023SolarWinds Service Desk (SWSD) Feature Requests

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Add the resolution comment to the comments section

3 views 0 comments 4 points Most recent by lweekley March 2023SolarWinds Service Desk (SWSD) Feature Requests

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In the incident view iallow edit the SLA Breaches column,as that is curretnly grayed out in the colums tab under edit view so we cannot allow them to remove it

2 views 1 comment 2 points Most recent by timyal April 2022SolarWinds Service Desk (SWSD) Feature Requests

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• Ability to provide log in and self service portal for outside customers that are outside our organization SSO. We would need to keep their data separate from all other customers.

4 views 1 comment 2 points Most recent by dickie April 2022SolarWinds Service Desk (SWSD) Feature Requests

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• In CMDB would like the custom added fields to be displayed on the asset tab instead of configuration item tab.

0 views 0 comments 2 points Most recent by lweekley March 2022SolarWinds Service Desk (SWSD) Feature Requests

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• Ability to report on solutions- how many times used, last review date, etc

0 views 0 comments 2 points Most recent by lweekley March 2022SolarWinds Service Desk (SWSD) Feature Requests

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• Ability to link more than 1 Change from within a Problem (like you can relate more than one incident to a problem)

0 views 0 comments 5 points Most recent by lweekley March 2022SolarWinds Service Desk (SWSD) Feature Requests

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Workflow and approval for incident templates

0 views 0 comments 1 point Most recent by lweekley March 2022SolarWinds Service Desk (SWSD) Feature Requests

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• When discovery is turned on we would like it to discover and add the discovered items to the CMDB like the items we add manually

0 views 0 comments 1 point Most recent by lweekley March 2022SolarWinds Service Desk (SWSD) Feature Requests

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