• Ability to provide log in and self service portal for outside customers that are outside our organization SSO. We would need to keep their data separate from all other customers.

lweekley

• Ability to provide log in and self service portal for outside customers that are outside our organization SSO. We would need to keep their data separate from all other customers.

dickie

I'm new to Solar Winds Service Desk, so apologies if what I am about to add is already possible. If I understand the request correctly, our organization would love this feature as well - our core business involves IT connections with customers, so to be able to at least provide custom forms, tailored to the particular set up configuration, that the customer would fill in - after contract signing - would be great. Further, to be able to store the responses as a customer configuration item that can be referenced by our internally designated customer ID would enable incidents of the kind, "having connection issues with store 1342" - our agents could then call up the CI for #1342 and see instantly what the set up configuration is.