cdow2011 ✭✭✭✭✭

• Activity
• Posts35
• Comments109

Discussions

• SW Observability field mapping not working?

  Answered 29 views 2 comments 0 points Most recent by cdow2011 July 2025SolarWinds Service Desk (SWSD)
• My process integration URL keeps disappearing

  Answered 20 views 2 comments 0 points Most recent by cdow2011 July 2025SolarWinds Service Desk (SWSD)
• Searches or other alerts for PII in Incident title, description, fields, comments, or attachments?

  Answered 29 views 2 comments 0 points Most recent by joeybrown April 2025SolarWinds Service Desk (SWSD)
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  Fully customizable Change states, including deleting/removing default states, and changing colors.

  5 views 1 comment 7 points Most recent by mtcook01 February 2025SolarWinds Service Desk (SWSD) Feature Requests
• 2

  Up
  A reassignment due to Out of Office should show up in the Audit Tab.

  0 views 0 comments 2 points Most recent by cdow2011 October 2024SolarWinds Service Desk (SWSD) Feature Requests
• 2

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  A reassignment due to Out of Office should show up in the Audit Tab.

  1 view 0 comments 2 points Most recent by cdow2011 October 2024SolarWinds Service Desk (SWSD) Feature Requests
• 2

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  Audit tab for Account settings

  0 views 0 comments 2 points Most recent by cdow2011 October 2024SolarWinds Service Desk (SWSD) Feature Requests
• 5

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  Integration with Lansweeper to populate configuration database.

  1 view 1 comment 5 points Most recent by mpick247 October 2024SolarWinds Service Desk (SWSD) Feature Requests
• PowerBI not displaying any data in preview. Can't use the data source.

  Answered ✓ Closed 88 views 4 comments 0 points Most recent by cdow2011 September 2024SolarWinds Service Desk (SWSD)
• "Avg. time to first response" report

  Answered ✓ Closed 115 views 3 comments 0 points Most recent by michael.clark September 2024SolarWinds Service Desk (SWSD)
• First Contact Close tickets, how do you handle and report on them?

  Answered ✓ Closed 21 views 3 comments 0 points Most recent by michael.clark September 2024SolarWinds Service Desk (SWSD)
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  Ability to reactivate a service request task.

  23 views 6 comments 124 points Most recent by Boden September 2024SolarWinds Service Desk (SWSD) Feature Requests
• 4

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  Add full support for Dynamic Forms Rules in the Contracts Module.

  1 view 0 comments 4 points Most recent by cdow2011 January 2024SolarWinds Service Desk (SWSD) Feature Requests
• Dynamic Form Rules based on Contract Type don't work after contract creation?

  Answered Closed 21 views 2 comments 0 points Most recent by cdow2011 January 2024SolarWinds Service Desk (SWSD)
• 4

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  Custom Change States should be available for Custom Form Logic.

  5 views 0 comments 4 points Most recent by cdow2011 December 2023SolarWinds Service Desk (SWSD) Feature Requests
• Custom Form for CHANGE ticket, Form Logic "State" only showing INCIDENT states.

  Answered Closed 31 views 6 comments 0 points Most recent by rinat.gil November 2023SolarWinds Service Desk (SWSD)
• Is there no way to get escalations or SLAs based on Due Date for Service Requests?

  Answered Closed 799 views 3 comments 3 points Most recent by cdow2011 May 2023SolarWinds Service Desk (SWSD)
• 2

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  Shared Views Panel

  4 views 0 comments 2 points Most recent by cdow2011 December 2022SolarWinds Service Desk (SWSD) Feature Requests
• 1

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  Allow the daily digest e-mail to contain information about groups you're a member of as well.

  2 views 1 comment 1 point Most recent by lholtorf August 2022SolarWinds Service Desk (SWSD) Feature Requests
• Why are custom form logic not being used when converting an incident to a service request?

  Answered ✓ Closed 813 views 3 comments 2 points Most recent by joeybrown May 2022SolarWinds Service Desk (SWSD)
• 3

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  Color Code the Audit Tab by type, and filter.

  0 views 0 comments 3 points Most recent by cdow2011 May 2022SolarWinds Service Desk (SWSD) Feature Requests
• Creating a comment on the ticket from a process element?

  Answered Closed 790 views 1 comment 1 point Most recent by danielaharon April 2021SolarWinds Service Desk (SWSD)
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  Convert an Incident into a Service Request

  5 views 2 comments 15 points Most recent by JaroslawLadyga February 2021SolarWinds Service Desk (SWSD) Feature Requests
• Requesters cannot use the User service catalog field, or change requester?

  Answered ✓ Closed 996 views 3 comments 1 point Most recent by calebdk July 2020SolarWinds Service Desk (SWSD)
• Can I have the Due Date field show up in notifications or be used in reports?

  Answered Closed 405 views 1 comment 0 points Most recent by calebdk June 2020SolarWinds Service Desk (SWSD)
• 1

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  Preview eyeball icon for Tasks

  0 views 0 comments 1 point Most recent by cdow2011 June 2020SolarWinds Service Desk (SWSD) Feature Requests
• 1

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  Ability to use service request variables in tags

  4 views 0 comments 1 point Most recent by cdow2011 June 2020SolarWinds Service Desk (SWSD) Feature Requests
• IPAM 4.6, how to exclude individual IPs from scanning.

  Answered Closed 498 views 2 comments 0 points Most recent by tygerdavid March 2019IP Address Manager (IPAM)
• Configure button for AppInsight for IIS on Orion server not working.

  Answered Closed 195 views 1 comment 0 points Most recent by sirpaw March 2018Server & Application Monitor (SAM)
• Network Atlas inconsistent label alignment.

  Answered Closed 311 views 3 comments 0 points Most recent by cdow2011 September 2017Network Performance Monitor (NPM)
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