Summary Currently, when configuring a Condition Set in a Process workflow using a Number field, the only available operators are "Equals" and "Not Equal". This limitation restricts the ability to build more dynamic and flexible approval logic. Request Please add support for additional comparison operators for Number fields…
We started to use the network scanner to move away from inventory spreadsheets. It's been mostly good, but some of our network devices get miscategorized as computers. Brocade switches come up as computer assets and the OS as "Crestron XPanel control system", which it clearly isn't. Converting them is easy enough, but the…
It would awesome to be able to pick the default view for the end-user. Usability as well as functionally, the "waffle" view is way more convenient. But the default view is the list view, which I understand why a list view is helpful, but it is based on when the service is based on popularity or is sorted alphabetically. I…
Not sure if this is possible already or not. I haven't been able to find the ability to do so. It would great if you could exclude certain "Popular Services" from the portal view that the end-users see. Often times I will be doing on-boarding for a new hire and one of the popular services is "Terminate Employee". It would…
There are many pieces of the SolarWinds Service Desk that should have export functions and I haven't seen a logged Feature Request for this feature for Categories and Subcategories. Reviewing how tickets are categorized is important for my company's ITSM initiatives and clumsy screen shots are the only way to look at all…
Currently only creators of views can edit them. If someone shares a view to me, and they are admin, and I'm admin, I can't edit the view. I want an option for sharing views with and without edit sharing permissions.
SolarWinds Service Desk already appears to provide a Microsoft Teams client integration, and the documentation says users can log in, create tickets, view tickets, see ticket details, add comments, resolve tickets, and use live chat with an agent from within Teams. The documentation also states that tickets created through…
Hey! I'm unsure if this has been raised before but it would be great to have sub-sub-categories. Our company has ave SO many categories that sit with in sub categories so this would help clean up our ticket system immensely meaning it's easier for end users to navigate and raise tickets. Is there any plan for this? Cheers!
Case#01200074 When we receive a new ticket, we will typically assign it to an admin, then assign it a category, and add a note. When we do this, the user receives about 4-5 emails back to back to back. We get questions and complaints about this all the time. It would be a good feature if the system sends a single email…
On Service Catalog items it would be great to have the option to change the wording on the Submit button away from "Request Services" as this verbiage easily confuses people. Ideally I'd like to simply see a "Submit" button. Additionally, It would be great if we could move the button to the more local location to the…
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