nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

Audit Trail to view who unmasked Sensitive Data
Ability to see in the audit who unmasked data on a ticket. Useful for tracking who was exposed to sensitive data.
Do not default assign to on Admin/Service Desk user Incidents
As an admin or service desk user, if you create an incident it will default the assign to as yourself. Most times we would like this to stay blank, and get assigned via our normal incident allocation process. If we want to assign it to ourselves, we could populate it, but by default we would like to leave it blank.
Limit visibility of private comments using permissions based on your role in an incident.
It would be a really helpful permissions restriction to be able to limit Agent user ability to see private comments if they are the requester of the incident. Private comments are often used by the Assignee for "off the record" conversations with managers or other agents to gather information or for approvals that don't…
Automation Rule for ESM (Enterprise Service Management) to route to other providers
For ESM, We are interested in separating providers for the benefits that the separate databases provide, but we are not really interested in complicating the user experience to report an issue. The general idea is: A user gets a fairly generic menu of things to report, for instance “IT Service Issue,” “IT Development…
Service Desk - Merge Users / User Accounts
Case#01001077: We started with users from DomainA then we merged with another coop and brought in users with DomainB. Now we have changed our company name so we have users with DomainC. It will be useful to be able to merge users with either DomainA or DomainB to DomainC so the past associations and requests are retained.
Expand / Collapse All in Categories
It would be helpful to have expand & collapse all buttons on Categories in Setup > Service Desk
Default Currency
We are adding purchase dates to our older inventory for lifecycle purposes and we have to manually update from USD to GBP. can SWSD default currency be changed?
Top Software Widget in Dashboards should report on the total of a Software Product Installed - Not Version Counts
My Top Software Count shows 187 SolarWinds Agents, because all installs are the same version number, but I am only seeing 118 Google Chrome Installs (All of the same version #, and the others are older versions). Same is true for Microsoft Edge (106 installs shown), and Microsoft Teams (which is installed on every computer…
Three Level Subcategory
I would like to see three levels of category. Here's the situation. Printer as a Category can have multiple sub-categories, (Paper Jam, Toner Replacement, Servicing Required, out of paper, etc) Printer is a hardware, and I would like to place all Hardware under a Hardware category (one that is already established by…
VIP users in SolarWinds Service Desk
It would be great if there was a way for techs to quickly identify VIP users in SolarWinds Service Desk. I am requesting the feature be added to allow a SWSD admin to add a star badge in the name label for VIPs such as CEO, CIO, Director, etc.