Let's add exceptions or conditional logic to the automation rule builder. I created a keyword automation rule to find any word in a ticket that says 'SAP' and assign it to a group. Problem is it is assigning things it should, ex some managers have SAP in their title in their email signature and it's giving false positives. There's also onboarding and offboarding service catalog items I have, those ticket's have fields called SAP on them.
