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Strengthening the ITSM Core
Data masking for system fields November 24
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Custom field data masking (Premier Plan) January 12
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SolarWinds Service Desk product forum for getting started, asking questions, and resources to help you get the most out of Service Desk.
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April 6 Release for SolarWinds®︎ Service Desk: Field Mapping of Triggered Incidents, Power BI Custom Field Enhancement, and New Match Serial Number Option for Asset Management
Better Together: Simplifying Workflows Between SolarWinds Observability and Service Desk This month we’re releasing an enhancement to help improve how our products work together – field mapping of triggered incidents from… -
March 16 Release for SolarWinds Service Desk: Phase 2 of Transition to New Email Provider, Automation Rules on Survey Responses, and UX Enhancements for SolarWinds AI Features
Phase 2 Release of Transition to Amazon Simple Email Services (SES) As Phase 2 of the transition to Amazon Simple Email Services (SES) goes live, SolarWinds Service Desk is introducing enhanced email customization options…
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