SolarWinds Service Desk - Round Robin not working

StephenB

Afternoon All,

I've configured SolarWinds Service Desk for Round Robin - for unassigned tickets. All the intended users are "Available" the usernames are in the rule, yet none of the unassigned tickets are moving to an available Service Desk member.

What am I missing?

hboyd

Hi, seems it's working in my site so you'd want log a ticket with support - technicalsupport@solarwinds.com.