How do you reference the incident_id in either process integration and e-mails from catalog item? I'm also having an issue pulling the site information into these 2
Example would be
incident gets created > condition task starts an waits for tech input to approve
if approved = true send an email.. within the email i need to include site information. when {{site}} is used it pulls blank but the incident does have a value.
i need to pull the incident id as well for another task. such as "put" requests within process integrations.