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TLDR: Allow support technician/incident assignee (Service Agent role) to redirect pending Approvals to any end user (Requester role). SWSD needs some options to enable less restrictive Approver options. There are some instances where it is appropriate for the incident assignee to be able to manually select who the Approver…
Either provide ability to create custom fields beyond the Process fields in Service & Change catalogs that can be filled in after initially created, or allow custom process fields to be filled in AFTER change or service item is created for all non-mandatory fields. Not all information may be known at time change or service…
For repeated multi-step operations, like setting up a new computer, we'd like to be able to use the Process tab to create a checklist. However, every single item in that checklist sends out an email when the Service Catalog item is launched/scheduled. We'd like the ability to suppress those emails, so we can use the…
Hi So this is the intended process: When a new person starts HR will log a service request: 0010. New User Request. This request will capture all the details: Name, Cellphone, Employee no, Manager, Printing, ERP, etc. These are a combination of text and checkboxes. This ticket has some logic in the processes and once I…
I hope this is as straightforward as I believe it is. Is there a limit to the number of options I can have in a dropdown filed in a catalog item? Any help is appreciated.
Service Desk administrators need to be able to map the "New incident" and "Create Ticket" buttons to our own Service catalog items. My organization has created a single dynamic form that, using form logic, creates a decision tree to guide the user into the proper workflow for their needs. Their ticket/incident/request may…
My organization is looking for ways to report more easily on the volume of requests that we're getting as standard incidents compared to the number of requests we're getting through catalog item forms. Because both of these requests are created as standard incidents and incidents created by catalog items aren't attached to…
It would be really helpful to be able to see all incidents created via a specific catalog item directly from within that catalog item instead of creating a custom list view using the title format and hoping that no one changed the title in a way that would disqualify it from the list view. Lots of other object in SWSD have…
How do you reference the incident_id in either process integration and e-mails from catalog item? I'm also having an issue pulling the site information into these 2 Example would be incident gets created > condition task starts an waits for tech input to approve if approved = true send an email.. within the email i need to…
Can the following product be added to the SolarWinds Patch Manager Catalog? * BlueJeans by Verizon - https://www.bluejeans.com/ This product is offered by many other 3rd party patch catalogs as it is used across many enterprise environments.
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