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How do you reference the incident_id in either process integration and e-mails from catalog item? I'm also having an issue pulling the site information into these 2 Example would be incident gets created > condition task starts an waits for tech input to approve if approved = true send an email.. within the email i need to…
How about more integration with IPAM It would be nice to fill blank information for devices that don't support snmp on ipam and be able to link the information together with UDT ports using the mac address ect and if the device's ip address is in a DHCP scope for it to automatically tick the DHCP flag in UDT
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