The most recent content from our members.
Currently, when you setup an approval within a service catalog process or similar, you can assign the approval to an individual or a group of a individuals. When I set the approval to be made by a group of individuals, the notification goes out to all of these users and any one of them can approve/deny the approval task.…
I am in the process of automating my company's onboarding and offboarding Service Catalog items. My main goal is to eliminate the need for me to watch over large amounts of tickets to see if the Service Catalog's tasks can be continued or not. Instead, I would like the tickets to be assigned to me when they can be worked,…
Is there a way to automatically add assets to the related tab of a ticket once the employee is selected? I am creating a ticket for HR to submit when an employee leaves the company and we'd like HR to see that a certain employee has devices that will need to be retrieved. Just wondering if there is some kind of condition…
We'd like the ability to have more options in the Tasks. We use Service Catalogs for routine processes, like our new hire, terminations, employee changes, etc. We created the form to cover our tasks that apply to the majority of our employees. However, there some cases where those tasks don't apply. It would be nice to…
We want to add task which adds a user to Azure AD Security group. Currently we have added task which users LamdaAPI / POST which adds a user as a member of group on onPrem AD. However we have moved to Azure AD and there is no option of Azure function or logic app on solar winds to achieve this tasks. Is there a way to…
While you can specify a custom name on a service request (even if process fields are not available ... which they should be -- we have noticed that process fields are not generally available for updating or usage in general) the same functionality would be nice for a task name for those tasks created as part of a service…
I am looking to set up a test of failed windows task schedule operational. This would alert us when a task has failed so the issue can be corrected. I am not having any success so hoping someone can point me in the right direction. EVENTLOG Monitor Computer Management System Tools Event Viewer Application and Services Logs…
I am trying to create which need to send notifications and tasks to the application owners and we have 80+ applications. Do we need to manually create tasks for all the 80+applications or is there any way to create automation for this?
Currently when merging two incidents it will only allow you to reference the old ticket via the Comments section of the newly merged ticket. It would be extremely beneficial to choose what you would like to bring over from the old ticket into the newly merged one. Such as description, title, due date and so on. The current…
In the effort to have automated cascading requests, we have attempted to create a situation where one ticket creates linked child tickets. This works to a point... Issue It seems that the the parent ticket customer information cannot be inherited automatically to the child tickets either as a related and enforced…
It looks like you're new here. Sign in or register to get started.