Allowing flexibility once incidents and requests are submitted. Flexibility and adaptability are key hallmarks of a strong ITSM team. Once an incident or service request is submitted, it's common for new information to surface that would require ...
Hello everyone and thank you for your patience as we rallied the team to answer the questions you posed during our 23Q2 quarterly product update for customers. Please be on the lookout for the email invitation to our next one that will be held on Dec...
Dynamic Approvers ensure the correct approvers are in place. One of the more challenging things to do, in any organization, is to keep your service requests and runbooks up to date with the correct approvers. You are now able to build relationships d...
Recently Released
Strengthening the ITSM Core
Relate changes to changes (or any other type of record to be linked) June 4
Allow @ mentions on the portal July 16
Allow back dating of incident creation date Augus...
We are excited to announce enhanced support for Enterprise Service Management (ESM), making it easier than ever to take Service Management beyond IT.
For years, many of our customers leveraged SolarWinds Serv...
Helping meet strict compliance requirements. Some compliance and regulatory requirements look for proof of authentication on digital signatures. As such, you can now turn on “Require authentication on every approval” to better ensure the ...
Recently Released
Strengthening the ITSM Core
Virtual Agent April 19
Catalog item request count April 19
Use pop-up modal on index page to enable better in-line editing April 19 &n...
Mentioning Users from Portal: After requesting a service request or incident from the portal, you might need to add another member of your team to that incident. Previously, you had to do this via the email thread, or the service agent would ha...
Hello everyone and thank you for your patience as we rallied the team to answer the questions you posed during our 23Q2 quarterly product update for customers. Please be on the lookout in your emails for the next one, which we should be holding somet...
On June 4 we released enhancements to SolarWinds® Service Desk (SWSD). For a complete list of changes, please visit the SolarWinds Service Desk release notes.
Improving impact assessment with more flexible object relation...
On May 21 we released enhancements to SolarWinds® Service Desk (SWSD). For a complete list of changes, please visit the SolarWinds Service Desk release notes.
Collect the needed feedback to improve your service offerings. Sta...
Recently Released
Strengthening the ITSM Core
Impersonate user for Admins January 29
Notify queue managers of SLA breaches for tickets in the queue February 19
Field logic to hide or show multiple fields in one rule Januar...
We’re excited to share the following changes to the SolarWinds® Service Desk licensing tiers and to announce significant new features across all tiers. April 2023 Release Notes
Changing our packaging tiers for SolarWinds Service Desk
Begin...
We are excited to announce the opening of a new IT Service Management (ITSM) data center in Sydney, Australia for SolarWinds Service Desk (SWSD). This furthers our commitment to the Asia Pacific and Japan (APJ) region as we continue our global expans...
On March 12 we released enhancements to SolarWinds® Service Desk (SWSD). For a complete list of changes, please visit the SolarWinds Service Desk release notes.
Improving visibility
As with anything, it’s difficult to fix issues or ...
Recently Released
Strengthening the ITSM Core
Impersonate user for Admins January 29
Notify queue managers of SLA breaches for tickets in the queue February 19
Field logic to hide or show multiple fields in one rule January 29
Select langua...
On February 19 we released enhancements to SolarWinds® Service Desk (SWSD). For a complete list of changes, please visit the SolarWinds Service Desk release notes.
Helping you get more time back in your day:
Improved productivity and ...
Today, January 29, we're excited to release several new capabilities you've requested. Please visit the SolarWinds® Service Desk release notes for more information on today's feature release.
Key function for Service Desk a...
Recently Released
Strengthening the ITSM Core
Remove users from groups when user is disabled December 11
Analytics
CSV export option for scheduled reports November 27
Workflows and Automation
Add description field to automa...
Today, January 8, we’re excited to release several new capabilities you’ve been asking for. Please visit the SolarWinds® Service Desk release notes for more information on today’s feature release.
Bring the Intune int...
Strengthening the ITSM Core
Impersonate user for Admins (New) (THWACK Feature Request)
Field logic to hide or show multiple fields in one rule(New) (THWACK Feature Request)
Notify queue managers of SLA breaches for tickets in the queu...
Today, December 11, we’ve released two new capabilities that further simplify Service Desk management. Please visit the SolarWinds Service Desk release notes for more information on today’s feature release.
No need to worry about manually...
Nearly every corporate worker has experienced change over the past two years, most likely due to the COVID-19 pandemic, an event that suddenly propelled us into the workplace of the future. Due to remote work, there’s been a significant movem...
November is a big month for new features and enhancements to SolarWinds® Service Desk. For a complete list, please visit the SolarWinds Service Desk release notes.Increased collaboration tools integrations and new capabilities and...
