Reporting & Analytics
- Dashboards: Custom Incidents Widgets (Blank Widgets)
Staying on top of your service desk performance metrics is important for both agents and admins. It helps ensure you’re aware of new problems or bottlenecks, balancing workload, focusing on the top priorities, and measuring your capacity and progress.
The new incident custom widgets allow you to:
- Select how to group data (by state, site, assignee…