Nearly every corporate worker has experienced change over the past two years, most likely due to the COVID-19 pandemic, an event that suddenly propelled us into the workplace of the future. Due to remote work, there’s been a significant movem...
November is a big month for new features and enhancements to SolarWinds® Service Desk. For a complete list, please visit the SolarWinds Service Desk release notes.Increased collaboration tools integrations and new capabilities and...
What We're Working on for SWSD (September 14th, 2022)
Strengthening the ITSM Core
Add support for nested user groups (Released September 4)
Move Network Devices to CI data model
Sort by resolution code (Released Aug 14)
Relate ch...
We’re excited to announce the following SolarWinds® Service Desk key feature updates and enhancements. For a complete list, please visit the Service Desk release notes.
Advancement of SolarWinds Service Desk Integration with ...
In the ever changing ITSM landscape, we are finding it harder and harder to collect the correct information up front or even throughout the incident lifecycle. SolarWinds Service Desk has the flexibility needed to support your con...
We’re excited to announce the following SolarWinds® Service Desk key feature updates and enhancements. For a complete list, please visit the Service Desk release notes.
Copy and paste workflow nodes - Workflows are used to structure and a...
We’re excited to announce the following SolarWinds® Service Desk key feature updates and enhancements. For a complete list, please visit the Service Desk release notes.
Scale and Efficiency
Easily Import Mobile Assets from Microsoft Endpoi...
User List Expansion:
If someone new emails your IT support address, SWSD will create a ticket on that person's behalf. However, if the incoming email address is from a domain not a part of the approved domains list, the user is added to the drop-...
With the latest October release, we added our first phase of the integration between SolarWinds Service Desk and Microsoft Teams.
The scope of the first phase is a basic but an important one: to...
Microsoft Teams Integration
We added our first phase of the integration between SolarWinds Service Desk and Microsoft Teams. The scope of this phase is basic but an important one: to allow users (requesters) to open a ticket directly from Teams, exac...
Email Protection Compatibility:
With the increased focus on email security and malware protection services, web links within email are often redirected to a scanning service to ensure the safety of these links. Some of the notification messages sent...
Audit on Permissions:
We added log records in the audit report for all permission changes. This will enable you and your organization to better meet data governance and compliance requirements. Every change to permissions (e.g., adding access to cate...
Create Record Action: Add Ability to link created record to origin record:
We have added an option to link a newly created incident to the original incident if that incident was created via an automation rule. This takes away another manual step your...
Integrations Updates SolarWinds Service Desk and Orion Platform Integration Update To help you and your team maintain more accurate “First -Response” service-level agreement (SLA) management, Orion® Platform alert updates automaticall...
General Service Desk Updates 1. SLA Updates Pinpointing the exact state or stage in the incident’s lifecycle that went off track and under which assignee that happened, is key to improving your Service Desk productivity, optimiz...
Asset Management: Discovery and CMDB
1. New! Microsoft Intune MDM Integration
We are glad to announce the addition of the native integration to Microsoft Intune MDM. This will allow you to pull mobile device data collected b...
Agent Productivity
API Documentation
With our new interactive API documentation you can see step-by-step code examples you can modify online, and enjoy easier search and navigation capabilities to help you integrate third party ap...
To make it easier for you to keep track of the latest SolarWinds® Service Desk updates and enhancements, we gathered the highlights from the previous quarter. Check these out and let us know if you have any questions...
Agent Productivity
1. Personal Email Notifications Preferences
Service Desk notifications help keep you to up to date with regards to any changes made to records and processes that you collaborate on. With the new advanced Notificat...
We’re excited you’re here. The THWACK® community was established in 2003, and with the Samanage acquisition, we added SolarWinds® Service Desk to our forums in June 2019. Our connection to our customers is of utmost importance to ...
