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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
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Get the latest news about SolarWinds Service Desk (SWSD)

Recent Discussions

search function
we have recently lost the ability to search through tickets using asset numbers. The asset field is in view. Any suggestions?
Service Portal Dark Mode
Hello Everyone: Checking to see if anyone has had luck setting up the Service Portal with Dark Mode. Thanks!
Is anyone noticing that some asset lifecycles don't update?
It appears that machine lifecycles aren't updating consistently. EX: I purchase our firm’s computers through CDW, where the Discovery Agent is installed as part of our standard image. After installation, the warranty upgrades we purchase typically take a day or two to appear, so new devices initially show the default…
Default currency
We are adding purchase dates to our older inventory for lifecycle purposes and we have to manually update from USD to GBP. can SWSD default currency be changed?
Configuration Items
I was looking around the platform and noticed the Configuration Items section. From the looks of it, it looks a database of any objects (users, devices, etc.) in our platform. I noticed for users, when I click on the edit button to the right, I get a 401 error indicating that I don't have the right access despite being an…
RegEx for Automation Rules
Hi, I have been given a new role, and part of that is doing more automation within Solarwinds. I have a very crude knowledge of RegEx and have gotten some automations working, but I am wondering if anyone has any good learning modules for RegEx in general, and more specifically for how Solarwinds handles it. I want to make…
Difference between Runbooks and Solutions?
Hi All, I've recently seen that SWs have added Runbooks (to the following area 'Setup > Service Desk'). I just want to get an understanding of what others feel the difference is between solutions and runbooks? I know for solutions internally we have sort of processes we follow, but not sure if these then would cross over…
How to Delete ALL Assets at once from Other Assets
Hello. On SolarWinds Service Desk. I need to see if you can delete ALL Assets from the Other Assets. We accidentally imported 2 asset spreadsheets and it made thousands of duplicates and errors. I just want to delete ALL the assets so I can start over and import the correct spreadsheet. It will only let me delete 100…
Updating Tags in a process?
Hi all, One flavor of our change process is to have 2 levels of approval. So, a change can be "Waiting for Approval" in 2 different ways. I wanted to be able to quickly differentiate between waiting for level 1 and waiting for level 2. What I thought was the easiest and cleanest way to do it was to manipulate tags on the…
Related Assets
I have enabled Related Assets, is it possible to make this required or added by default?