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I want to ask you regarding another issue related to the SolarWinds Service Desk attachment GET API. So currently what we are facing is that, when we hit the mentioned API for getting the attachment content, then it is taking almost 30 minutes to return the response for the attachment content. Now in case we open the same…
It seems that the Separators and Titles do not function from Labs as expected. When input into a service catalog, everything seems fine until the Submit Request button is selected at which time an Internal Server Error 500 error pops up. If we remove the separator and title, the service catalog item works properly again.
we have recently lost the ability to search through tickets using asset numbers. The asset field is in view. Any suggestions?
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I know I can export all the columns and discrete data points stored in Solarwinds for contracts, but my leadership is looking for an export of all the document attachments stored in each contact. Does anybody know of a way to do that in mass? Thanks! Wendy
How do I transition Incident state via the API? A PUT requires a new state_id, but there seems to be no way to obtain the list of permitted ids. I've tried low integers (up to 40) but all refuse. https://apidoc.samanage.com/#tag/Incident/operation/updateIncidentById Thanks!
I'm trying to create an approval process where my Process workflow uses a Condition Set on a Number field but the only operators available are 'Equals' or 'Not Equal'. Is there any way to achieve either Less Than, Less Than or equal to, Greater Than, or Greater Than (or equal to) conditions?
Hello, Looking to get set up with the Samanage integration - I've done the set up but we haven't gotten any notifications yet even though new incidents have been created. Is there something I'm missing? And does the new release Slack notifications located under your profile use the other Solarwinds Service Desk app? I'm…
So, I’ve begun testing with the API, but even with a base url of our Sandbox environment, I always retrieve data from our Production environment.Either I’m doing something wrong, totally likely, or it’s just not possible? Please let me know either way, or point me to specific documentation on how to access the Sandbox API.…
Hi, I am unsure if I am doing something wrong or dashboard widget not working as should. My role is Administrator and I belong to three groups. When I attempt to add a task widget to my dashboard I select My Team Tasks the widget is added but only shows technician in one group and nothing from to other two groups that have…
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