On May 21 we released enhancements to SolarWinds® Service Desk (SWSD). For a complete list of changes, please visit the SolarWinds Service Desk release notes.
Collect the needed feedback to improve your service offerings. Sta...
Recently Released
Strengthening the ITSM Core
Impersonate user for Admins January 29
Notify queue managers of SLA breaches for tickets in the queue February 19
Field logic to hide or show multiple fields in one rule Januar...
We’re excited to share the following changes to the SolarWinds® Service Desk licensing tiers and to announce significant new features across all tiers. April 2023 Release Notes
Changing our packaging tiers for SolarWinds Service Desk
Begin...
We are excited to announce the opening of a new IT Service Management (ITSM) data center in Sydney, Australia for SolarWinds Service Desk (SWSD). This furthers our commitment to the Asia Pacific and Japan (APJ) region as we continue our global expans...
On March 12 we released enhancements to SolarWinds® Service Desk (SWSD). For a complete list of changes, please visit the SolarWinds Service Desk release notes.
Improving visibility
As with anything, it’s difficult to fix issues or ...
Recently Released
Strengthening the ITSM Core
Impersonate user for Admins January 29
Notify queue managers of SLA breaches for tickets in the queue February 19
Field logic to hide or show multiple fields in one rule January 29
Select langua...
On February 19 we released enhancements to SolarWinds® Service Desk (SWSD). For a complete list of changes, please visit the SolarWinds Service Desk release notes.
Helping you get more time back in your day:
Improved productivity and ...
Today, January 29, we're excited to release several new capabilities you've requested. Please visit the SolarWinds® Service Desk release notes for more information on today's feature release.
Key function for Service Desk administrator...
Recently Released
Strengthening the ITSM Core
Remove users from groups when user is disabled December 11
Analytics
CSV export option for scheduled reports November 27
Workflows and Automation
Add description field to automa...
Today, January 8, we’re excited to release several new capabilities you’ve been asking for. Please visit the SolarWinds® Service Desk release notes for more information on today’s feature release.
Bring the Intune int...
Strengthening the ITSM Core
Impersonate user for Admins (New) (THWACK Feature Request)
Field logic to hide or show multiple fields in one rule(New) (THWACK Feature Request)
Notify queue managers of SLA breaches for tickets in the queu...
Today, December 11, we’ve released two new capabilities that further simplify Service Desk management. Please visit the SolarWinds Service Desk release notes for more information on today’s feature release.
No need to worry about manually...
Nearly every corporate worker has experienced change over the past two years, most likely due to the COVID-19 pandemic, an event that suddenly propelled us into the workplace of the future. Due to remote work, there’s been a significant movem...
November is a big month for new features and enhancements to SolarWinds® Service Desk. For a complete list, please visit the SolarWinds Service Desk release notes.Increased collaboration tools integrations and new capabilities and...
What We're Working on for SWSD (September 14th, 2022)
Strengthening the ITSM Core
Add support for nested user groups (Released September 4)
Move Network Devices to CI data model
Sort by resolution code (Released Aug 14)
Relate ch...
We’re excited to announce the following SolarWinds® Service Desk key feature updates and enhancements. For a complete list, please visit the Service Desk release notes.
Advancement of SolarWinds Service Desk Integration with ...
In the ever changing ITSM landscape, we are finding it harder and harder to collect the correct information up front or even throughout the incident lifecycle. SolarWinds Service Desk has the flexibility needed to support your con...
We’re excited to announce the following SolarWinds® Service Desk key feature updates and enhancements. For a complete list, please visit the Service Desk release notes.
Copy and paste workflow nodes - Workflows are used to structure and a...
We’re excited to announce the following SolarWinds® Service Desk key feature updates and enhancements. For a complete list, please visit the Service Desk release notes.
Scale and Efficiency
Easily Import Mobile Assets from Microsoft Endpoi...
User List Expansion:
If someone new emails your IT support address, SWSD will create a ticket on that person's behalf. However, if the incoming email address is from a domain not a part of the approved domains list, the user is added to the drop-...
