Auto attach related incident based on incident number

Question

Hi.  I have a service catalog item with a space for required input for "related ticket number".  What I have been trying to do is to get that related ticket to automatically attach to the service catalog item after the flow starts.  So far I have been unsuccessful through the API integrations and I would love some help, or at least to be told it's possible or not.

Siviu_iBO · Answer

You can achieve this using Process Integration.

mr.castaneda · Answer

In service catalogs via process integration, you can follow the formats below:

You can learn more about process integrations by clicking on this link:

https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/integrations-processintegration.htm

I hope this information is useful.