The most recent content from our members.
Greetings to the community, I need to know how to switch from perpetual licenses to HCO. Do you have any step-by-step instructions for doing this? Thanks in advance.
Hello, we are going to lift&shift our current Solarwinds platform solution to the Azure. Is there any potential issue regarding the licensing, while the Solarwinds Platform server will change the IP address? Otherwise ti will be the same machine. So it is not migration to the new built machine, it is pure lift&shift with…
This article provides an overview of license recycling included with Security and Event Manager (SEM) 2024.2. This article also includes relevant use cases and examples of using license recycling in a hybrid environment. Overview License recycling is designed to assist users in managing their Universal license (SEM) or…
Hey folks, I got an HCO Advanced tier license. How many SAM components can I assign to my main polling engine? Is it 10000 or 40000? Does that number change if I get an HCO Advanced Enterprise License?
Hello, We are in need of urgent assistance. We have migrated to a new server while keeping the same database. However, when we try to activate the license on our portal, it displays an 'server error' message. Can you please help us? Regards
In ARM it is only possible to deactivate or activate the ARM License. When Deactivating the license, the License scope is lost and has to be reentered. It would be nice to have a Re-activate-Button in addition to the Deactivate-Button. This is necessary when you have no internet connection so that the Product is not…
Has anyone else encountered an issue like this: You have 1000 HCO node licenses; you're using 900 of them to monitor your Linux systems using SNMPv3. You run a nightly SNMP discovery service on 250 addresses. The plan is to automatically add network devices that meet a filter criteria (to add newly up interfaces matching a…
Hi All , I new to solarwinds HCO. So far I am on progress learning about HCO. I think HCO is good / value for money in terms of products, since its count per node. But I want to make sure about licensing scheme. please help to answer whether my understanding is right / wrong. If the customer have 50 physical servers and…
I just upgraded my free functional version 12.7.9 to the latest 12.7.12 and now I get this error - anyone know how to adress that issue? I installed the the file from here: https://www.solarwinds.com/downloads/WHDWIN64Free.zip WebHelpDesk-12.7.12.1710-x64-free Is that the correct file/version for free edition? Thank you
Once a Web Help Desk license is expired, what access services becomes limited? Will you still have the ability to utilize the current version you have installed and navigate and generate tickets or do you need to renew in order to keep using the current version.
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