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If ServiceNow is used for the alert integration, the Assigned To column in the All Active Alerts page only displays one data: either the ServiceNow assignment group, or the member of the said assignment group - NOT BOTH ON SEPARATE COLUMNS. Also, the ServiceNow incident number state is not displayed as well (New, In…
Is there anyone who did work on servicenow instance status dashboard like status is up, operational state is enabled and URL is working fine without any issue. Tablular widget is also good for this purpose also do we need to create donut widget with clickable link.
We have integrated our SolarWinds platform with multiple ServiceNow instances (DEV/PREPROD & PROD). During testing sometimes when changes are made to the DEV/PREPROD instances for some testing etc, we lose the connectivity and would like to monitor and alert when the connectivity to the ServiceNow instance is down. Any…
Recently we had our production ServiceNow integration instance switch into a restrict state due to a significant outage. While this is fine and as designed, no one realized it had happened so the instance stayed paused, resulting in a lack of additional tickets until someone saw a system down and no ticket generated. My…
With ServiceNow Integration enabled so when alerts fire, an incident ticket gets created in ServiceNow. When the ServiceNow incident get's acknowledged, the alert notes for the device in Solarwinds will state "Acknowledged by...". When the ServiceNow incident gets resolved by putting in resolution notes and setting the…
We've set up groups for commercial circuits with both sides of the circuit, which is working to create the alert, but when I click on the alert in the Alert Queue, I get an account limitation error: You do not have permission to view Net Object "C:1557" I'm an admin, and created the group and the alert. Also, when I'm…
Hi Team, We have seen that the SolarWinds Service Now Integration is showing as down in Status in the tool, however the Test connection is passing. We have tried giving the User ID used for the Integration as ADMIN but still the status is down. However, we have also checked from the SN logs that the scope of the…
Hi, We are currently deploying SolarWinds in our environment, but we are facing some issues. Despite seeking support, we are still experiencing problems where acknowledging or assigning incidents in ServiceNow, or changing their state to resolved, does not get reflected back in SolarWinds. To provide a clearer picture, I…
SolarWinds-ServiceNow Integration Issues - unusual work notes are added in ServiceNow "Alert reset - issue detected as resolved by SolarWinds Platform & Alert URL" Attaching the screenshot's for refrence. ServiceNow worknotes Solarwinds Settings
This is my first post, so I hope I am doing this right and I am in the right place, haha, but... I am working with a customer where they wish to have their Assignment Group field populate with a default value if the Custom Property we created for this isn't configured for the device. Currently my SWQL query is as follows:…
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