I'm Missing an "add" button on Notifications settings in Service Desk

I want to edit and send custom emails to users after a resolved Ticket, but I can't seem to find a way to add or edit any of the email templates needed to make this happen.

My account is an admin account and our "plan" is "Business". Is this feature not enabled for this plan? Where can I find out what features are associated with which plan?

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MitchKiah

I would recommend trying these steps:

If you are zoomed in, or have any display scaling enabled, try zooming out the page to see if the button shows back up.
Refresh the page with CTRL+SHIFT+R to clear the cache and reload the page
Check your browser extensions, to make sure none of them are causing the issue. The easiest way to check is to open a private browsing window so your extensions aren't active, and then login into SWSD there.

If none of those work, your best bet would be to open a support ticket so one of the techs can take a look.