The most recent content from our members.
Hi there, I'm currently working on improving the branding of our email notifications in SolarWinds. I've created a HTML layout that uses both normal HTML and SolarWinds system email variables. However, it appears that HTML customisation is not currently supported in the header, footer, or body sections of the templates.…
Hi, It would be nice to be able to modify the email look and feel because at the moment, the color combination is causing the users to miss the response on the ticket. They are looking at the wrong part of an email response and thus, not replying effectively. Please can this feature be added? Kind regards Tiby
I was copying email addresses into Recipients of the Email action and realized after the fact some of the emails had the less than/ greater than symbols surrounding it. When I went back to delete them, it doesn't show up, but only has the trash icon. When I click the trash icon, it just compacts into a dot, and it won't…
Recently clients have reported they are not receiving notifications when they create a ticket or when a ticket is closed to their email account. Is there a way we can confirm this notification setting is turned on from the client account.
Hi I somehow turned on a setting in SWSD where it emailed a copy of every ticket received to me. I think it was linked to me being the owner of the Service Desk. I am now handing over control of the Service Desk to someone new, and even though I have changed him to the new owner, I am still receiving the emails. Does…
I want to edit and send custom emails to users after a resolved Ticket, but I can't seem to find a way to add or edit any of the email templates needed to make this happen. My account is an admin account and our "plan" is "Business". Is this feature not enabled for this plan? Where can I find out what features are…
We've noticed that incidents created or updated via the API do not create email notifications. Is this expected behavior or a bug? We've tested the following: * Create incident via API - no notification email * Update incident via API - no notification email * Use the web interface to update an incident created via API -…
Looking through many support articles, there was a way to pull in custom fields when sending action notifications using <custom_n>. But this functionality seems to have been removed. What method do we use when triggering an action notification and want to include input and custom form fields? When we receive the initial…
Hi all, I am posting with an issue and a couple of questions that I'd very much appreciate being solved. We have several made jobs for "Config Change Comparison" reporting, somewhat like the given template. After the jobs are done running, each one gives out an error stating "Unable to send a notification email to *blank*.…
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