Hey everyone! We’re back with another SolarWinds Service Desk update. This is a preview post a few days in advance of the release, giving you a high-level overview of what's coming, with full release descriptions, release notes, detailed documentation, and support materials dropping on the actual release day.
Here's what's rolling out Tuesday, October 13th:
Monday.com Built-in Process Integration (Launching in Labs)
Plan Type: Advanced & Premier
Bring Monday.com actions directly into your Service Desk workflows with a new built-in Process Integration.
Admins can create Monday.com work items, update existing items, change item status, add comments, and retrieve item details. This makes it easier to connect Service Desk workflows with project and task tracking in Monday.com without requiring GraphQL API knowledge or a complex custom setup.
That's the preview! Again, we’ll be dropping full release notes, detailed documentation, and more Tuesday with the release.
Mark your calendars. See you Tuesday!
