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So I have a "Samanage" process integration created for doing things using the SolarWinds API. When I create Process Integration elements in a workflow, sometimes the additional URL I am adding to the Process Integration item just won't save. An example below: I entered the additional URL in the screenshot here: I can save…
We like using other forms to create sub-tickets for request forms. We have some examples where two systems are tied together, so we pass information between fields to create the other ticket. However, integration cannot tell it to use the same service catalog but not trigger the process so we don't end up in an endless…
Makes sense to add Teams Chat either as integration setting option and/or as an option for notification settings as opposed to email as the only option- So when approvals or tasks are assigned, a notification can be sent to the assigned user's teams chat via their teams associated email, as a more reliable means for…
When using Process Integrations/using Solarwinds API to generate child tickets from parent tickets, there's currently no way to grab the attachment or assignee from the parent ticket and transfer that value to the child ticket(s). I was able to perform a workaround for attachments by using an "Attachments" type custom…
When using Process Integration, there is an option to perform a "GET" method to an HTTP source. This is great, except that you can't then do anything with the information retrieved. Being able to process the response from this "GET" request would open many possibilities for integration.
I have a service requests that asks the user to provide some information in custom fields along with "Site" from a dropdown list and "Department" from a dropdown list. Once the request is submitted it will also create another incident filled with variables the user provided. I'm trying to have the newly generated incident…
We would like to receive an alert any time a process integration action fails while processing a service catalog request, change request, etc. so we can catch the failure early and update the ticket manually, or re-submit as necessary. Currently the only way to achieve this is to add a notification action to the 'ON…
Despite my belief that this is more of a bug than a feature request, as it is contrary to the documentation here: https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/process_integration.htm, my associated support case on this has ended with the advice to submit this as a feature request.…
Hello, I and trying to understand how I would be able to assign an owner to a newly created "Other Asset" through Process Integration. I know that you assign the owner by using the {{requester_email}} and {{user-var.email}}. But sometimes the person who is submitting the request isn't the same person who is going to be the…
It would be very helpful to have the process automation module in service catalog items be able to send an email with an attachment (.pdf, etc.) as an option in the automation process.
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