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Hello everyone, I am currently working on an automation use case in SWSD and would like to know if the following scenario is possible or if there are recommended best practices. Use case: We want to automatically create a relationship between two incidents based on matching field values. Example: Incident X contains field:…
Hello! I have a project I am working on to capture the "second response time" of a ticket. After some testing I figured I could accomplish this via runbooks, API, and automation rules. I have another runbook executing in a similar way via a 5-step API runbook to relate the requester's computer to the current ticket via…
Hey Thwack, I'm trying to get an Automation to post a comment onto a ticket automatically but it keeps erroring out. I have duplicated the process integration exactly from how I have one in a runbook that works flawlessly so I'm unsure why this one is not working. I've included screen shots of the Process Integration from…
So I have a "Samanage" process integration created for doing things using the SolarWinds API. When I create Process Integration elements in a workflow, sometimes the additional URL I am adding to the Process Integration item just won't save. An example below: I entered the additional URL in the screenshot here: I can save…
We like using other forms to create sub-tickets for request forms. We have some examples where two systems are tied together, so we pass information between fields to create the other ticket. However, integration cannot tell it to use the same service catalog but not trigger the process so we don't end up in an endless…
Makes sense to add Teams Chat either as integration setting option and/or as an option for notification settings as opposed to email as the only option- So when approvals or tasks are assigned, a notification can be sent to the assigned user's teams chat via their teams associated email, as a more reliable means for…
When using Process Integrations/using Solarwinds API to generate child tickets from parent tickets, there's currently no way to grab the attachment or assignee from the parent ticket and transfer that value to the child ticket(s). I was able to perform a workaround for attachments by using an "Attachments" type custom…
When using Process Integration, there is an option to perform a "GET" method to an HTTP source. This is great, except that you can't then do anything with the information retrieved. Being able to process the response from this "GET" request would open many possibilities for integration.
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