Hey everyone! We’re back with another SolarWinds Service Desk. This is a preview post a few days in advance of the release, giving you a high-level overview of what's coming, with full release descriptions, release notes, detailed documentation, and support materials dropping on the actual release day.
Here's what's rolling out Tuesday, July 14th:
Asset Check out-Check in (Launching in Labs)
Plan Type: All Plans
Track asset lifecycles more effectively with new check-out and check-in capabilities, initially available for computers. Once you turn this on under discovery and assets, you'll be able to manually mark available equipment, customize check-out reasons, track device conditions, and establish expected return dates. In the near future, this will also power automated reminders for users and managers, alongside agent summary schedules to help teams track what hardware is coming back. Note that when first enabled, all computers will default to a "not available" status until you manually update them.
Recurring SLA Policies
Plan Type: All Plans
A new way to better support continuous service commitments. Unlike single-shot SLAs that stop once a target is met, recurring SLAs automatically reset their timer and re-arm for the next cycle each time a target is reached or breached. This allows your team to easily enforce cyclical obligations (such as requiring a technician to provide a visible status update every two hours on an active, long-running incident) while recording every single recurrence on the ticket’s SLA timeline for compliance.
Slack Process Integration (Launching in Labs)
Plan Type: Advanced & Premier
Bridge the gap in your team communications with a new built-in process integration for Slack. Instead of complex webhook configurations, this built-in process integration gives you simplified, out-of-the-box actions. You can automate chat actions directly inside your runbooks, automation rules, and process workflows, such as automatically spinning up an incident war room for critical tickets, adding relevant stakeholders to the channel, and posting interactive messages.
Process Integration Response Field Mapping (Launching in Labs)
Plan Type: Advanced & Premier
Building multi-step automation workflows just got much easier. Instead of forcing you to manually parse raw JSON responses using technical syntax, the platform now automatically extracts API responses into human-readable output fields. You can then map these output variables to custom fields and seamlessly pass them into your next workflow step, like capturing a newly generated Slack channel ID to instantly add users to it.
Bulk Attachment Uploads
Plan Type: All Plans
Streamline how you document tickets with the ability to select and upload multiple files simultaneously. If you select multiple files and one exceeds the 25MB limit, the platform will intelligently complete the upload for the valid files while surfacing an error only for the oversized item.
That's the preview! Again, we'll be dropping full release notes, detailed documentation, migration guides, and more Tuesday with the release.
Mark your calendars. See you Tuesday!
