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Hide 'No' in Service Catalog Tickets

wiips36

We have a large form in the service catalog and I don't understand why the checkbox field type always shows in the ticket, even when unchecked. When other field types are left blank, they don't appear in the ticket.

I would like an option to hide any unchecked fields, as it can become difficult to read due to unnecessary information.

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Service Catalog

checkbox

custom fields

Status: Active

Comments

PGollmer

My org has a very similar form with a multi pick for the user to select where they need access then based on the options they select it will show options for a add remove or modify and a user selection if field if they need to copy someone else's access and it just creates tasks to assign access for each system (after approval)