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Time Tracking Widget for time spent on incidents

skhatibi

In my team, members are supposed to spend 8h a week on the resolution of incidents that are tracked in Service Desk (not a hard rule but a general guideline).

Members log in the time they spent resolving their assigned incidents with the Time Tracking functionality.

We would like to have a Widget that each member can put in their Dashboard allowing them to view rapidly, the total amount of time they have logged into incidents in the past week.

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Time Tracker

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Status: Active

Comments

deric.hensel

There is a section under widgets for "Time Tracking"
I unfortunately cant test these since my company does not utilize those features

You might be able to try to use these as well under "Service Statistics"

Otherwise there might be something you can build out in the reports section?