The most recent content from our members.
Currently, SolarWinds Service Desk only sends notifications after an SLA breach occurs. However, for proactive service management, receiving alerts before a breach happens is critical. We propose implementing SLA pre-breach notifications based on configurable timeframes (e.g., X minutes before SLA expiration).…
Actualmente, SolarWinds Service Desk solo envía notificaciones tras un incumplimiento del SLA. Sin embargo, para una gestión proactiva del servicio, es fundamental recibir alertas antes de que se produzca un incumplimiento. Proponemos implementar notificaciones previas al incumplimiento del SLA basadas en períodos de…
Hey Everyone, I am getting this error for some of the nodes, under hardware health widget. Chart keeps on loading for a while then gives below error: There was an error while loading data for this resource. Internal Server Error Current hardware health widget is showing all the data only problem is with this widget. Any…
My Top Software Count shows 187 SolarWinds Agents, because all installs are the same version number, but I am only seeing 118 Google Chrome Installs (All of the same version #, and the others are older versions). Same is true for Microsoft Edge (106 installs shown), and Microsoft Teams (which is installed on every computer…
I have built a Computer Dashboard which uses the various computer widgets available - Computers by Site, Computers by Category, Computers by Department, Computers by OS. The challenge is that all 263 computer assets show up in every box because of the lack of any filter options within each of the widgets. In other words,…
Hello, I am attempting to create a widget for a custom "neighbor down" alert. When creating the datasource for the widget, I am using the Dynamic Query Builder to report on Alert Objects Where AlertID is equal to 117 (my alert ID). Where I run into a problem is trying to make an AND condition where acknowledged alerts are…
We have a VM interface that shows the status as UP but none of the polling statistics are being polled? error "Displayed data is obsolete" The server is using agent based polling method but i cannot determine why the widgets are showing no data? I have a support case open for months with support but its not going anywhere…
It would be highly beneficial to have a Widget available for the dashboard that can display each team member's 'Availability' of a given Queue setup on SWSD - if this could update in real time it would be even better. It is not ideal having to hover over every queue member's profile image to see their availability; this…
Hi - I am trying to create a widget running information on Hard Disk space along with specific information on cpu load etc. I am asking it to focus on a specific group rather than every node. Whats missing is the hard drive information the SWQL script is below SELECT n.Caption AS [Node Name] , n.Status , n.IPAddress ,…
There seems to be a limited set of widgets to apply in EOC, most importantly the Custom Query Widget
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