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We were trying to create a Power BI report that allows us to view user time tracks. The purpose was for us to be able to view how much time was submitted on individual incidents. Right now, we can only see the total amount of time users submit but does not let us drill down to which incidents they submitted time for. There…
Add additional data to create new dashboards in PowerBI: * track time * User * Date/time * Incident associated. additionally, it would be great to have a detailed data schema the connector shows in Power BI in Service Desk documentation as a reference and facility to manipulate data in custom ways. Thanks Celio
IT Operations are built on metrics and these metrics are important to understanding how much time an service desk user might be spending on a ticket. I would like to see better enhancements to the time tracking ability. The built in time tracking (first response, closure) are all well and good, but there is a certain…
Restrict the option to delete time tracker info to admins and the agent who entered the time. This can throw off time metrics if an entry is accidentally deleted.
Add the ability to add custom fields (like a dropdown or multipick list) to time entries and then the ability to view Time Centric time tracking reports by those fields. Also add the ability to filter by the Category of the ticket in Time Centric time tracking reports. Example: * Add a custom dropdown field to time entry…
as of 3/8/2021 we are no longer able to simply hit enter after adding the details to the time track field and instead have to use the mouse to click on the enter button on the screen. This is significantly slower then before and when I have a call queue things like this matter. ALT+ENTER is the same keyboard shortcut used…
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