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Closed tickets reopen via comments

When an end user adds comments to a closed ticket which it reopens the ticket. They can setup an automation rule to have the end user open a new ticket. Is there a way to disable the comment section so the end user is not able to add comments to a close ticket? They are aware they can choose to toggle off the "reopen incident". Any ideas or other workarounds?

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automation rules

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Comments

havens1515

The best thing I've found is:

I disabled "Reopen Resolved/Closed Tickets".
I created an automation rule that triggers if someone comments on a ticket in "Resolved" state which changes the ticket to "Customer Responded" state. (Though you can use whatever state you want.)
I created an automation rule that triggers if someone comments on a ticket in "Closed" state which sends an Ad-hoc email to the requester stating that the ticket has been closed, and if they are still experiencing issues that they should open a new ticket.

This allows "Resolved" tickets to be re-opened, but not "Closed" tickets, which is what our goal was. I know this is not ideal, but I think it's the best option we have right now.