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When an end user adds comments to a closed ticket which it reopens the ticket. They can setup an automation rule to have the end user open a new ticket. Is there a way to disable the comment section so the end user is not able to add comments to a close ticket? They are aware they can choose to toggle off the "reopen…
Just like the title says; adding an option in Request Type to require a note from Tech upon Closing/Resolving/Temp to Closing a ticket. This helps ensure customer service without blindly closing tickets. Can/should be used side by side with bulk actions. The difference is of course, the check exists that everyone is…
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