Would be nice to be able to set the initial message of the virtual agent to something other than the defaults, as well as change the initial options presented to people. EX: In our environment, we really would need 3 buttons made available, submit ticket (Incident), Submit Request (service Catalog) or view open tickets.
A bonus would to be able to set some guidelines for the virtual agent's interactions, EX: "if a requestor asks about needing a new %Variable%, then direct them to the service request, if they reference %Variable% is "down" or "broken" then refer to the incident form
