The most recent content from our members.
After experimenting with the Service Desk app for Teams, I've been unable to get the app to prompt me for a sub-category, which it reports is needed in order to create a new ticket. My workaround was to create an "undefined" category with no sub-categories... I have no issue with the Virtual Agent, which prompts me for…
SolarWinds AI for Service Desk has arrived! Our new features have already begun to simplify processes and streamline tasks for the agents we serve. With the launch complete, let’s look at our AI journey so far—and where SolarWinds AI goes from here. Traditional AI For almost a decade, SolarWinds® Service Desk has leveraged…
Today a User has to type out "live agent" or "Agent" in the virtual agent chat window to connect with a Live technician. Feature request to add a button or prompt for "Chat with Agent"
Mentioning Users from Portal: After requesting a service request or incident from the portal, you might need to add another member of your team to that incident. Previously, you had to do this via the email thread, or the service agent would have to add them. Now, your requesters can @ mention other users to bring them…
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