Hello everyone,
I am currently developing a bidirectional ticketing integration with SolarWinds Service Desk (SWSD) that supports full CRUD operations.
For the configuration phase of this integration, I need to dynamically populate dropdowns with the available Ticket States and Ticket Priorities from a connected SWSD account. Since these values can be customized per account, hardcoding them is not an option.
I have reviewed the public API documentation in detail and tested the standard incident/service request endpoints, but I could not find any clear way to fetch:
- The full list of available Ticket States
- The full list of available Ticket Priorities
Based on my understanding, these should be retrievable only via an administrator-level API token, but I was unable to find:
- Any official endpoint for states/priorities
- Any documentation about the required scopes/permissions
- Any recommended developer procedure for fetching these system configuration values
Could anyone from the community or the SolarWinds team please clarify:
- Is there any supported API endpoint to retrieve custom States and Priorities?
- If so, what permissions or scopes are required?
- If not publicly supported, what is the recommended approach for integrations that need this data?
Any guidance, examples, or confirmation would be extremely helpful.
Thank you in advance for your support!
