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Dear Everyone, We have a task to connect the Solarwinds to GLPI for automatic ticket creation of new alerts generated on the alert dashboard but as per support GLPI is not currently support ted by the current version of Solarwinds, we are using 2023.4.2. I managed to create an endpoint but we are having issue with regards…
Hi Thwack Community, Has any one managed to route HelpDesk tickets into Slack? We have routed SolarWinds alerts into a slack channel via a "incoming webhook" which works beautifully. If there is anyone that may have even the slightest bit of direction on this issue, we would greatly appreciate it. Thank you!!! THWAK…
Is it possible to integrate LEM with WHD system? As I want to use LEM as a SIEM and want to integrate it with automated ticketing system and in the admin guide of WHD, it doesnt specify that it can be integrated with LEM. If not WHD then can LEM be integrated with any other automated ticketing system.
The need and quality of your product brings your customers through the door, but it’s your customer service that keeps them coming back. Your customers’ experience with your post-transaction service and support is a big contributor to your organization’s ability to gain customer confidence and loyalty. Ideally, you want…
Stephen Covey, creator of the “7 Habits of Highly Effective People,” often said, “As long as you think the problem is out there, that very thought is the problem.” There’s truth to that statement. But all motivational phrases and buzzwords aside, you can expend a lot of mental energy dwelling on the fact that there are…
From time to time, we get questions about integrating with HP Service Desk, BMC Remedy, or any other ticketing system. We're wondering how many people do this kind of integration? How do you do it (e.g., Orion sends an email)? How's it working for you? Is there something more you'd like to see?
I would like to be able to select an Alert to create a Trouble Ticket within our Trouble Ticketing system. Utilizing email to do this is not a viable solution for us. How is this possible within Orion, EOC, and Alert Central? We need to be able to pass alert information as a variable to a SOAP API to a trouble ticketing…
Support over the weekend is an absolute must! I can't push my replacement of IBM Tivoli any further with my company when there is no support over Saturday and Sunday. Companies that are 24/7/365 like us MUST have access to support 24/7/365.
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