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Hello! I have a project I am working on to capture the "second response time" of a ticket. After some testing I figured I could accomplish this via runbooks, API, and automation rules. I have another runbook executing in a similar way via a 5-step API runbook to relate the requester's computer to the current ticket via…
Our Meraki API integration in SAM (2023.3.0) is showing offline as of around Nov 18. Is this known, and expected due to "Meraki Dashboard API v1" deprecation? (I haven't yet found anything definitive in terms of exact sunsetting dates - mostly seeing 2024 dates for v1 deprecations.) From Meraki API dashboard…
Hello everyone, I am currently developing a bidirectional ticketing integration with SolarWinds Service Desk (SWSD) that supports full CRUD operations. For the configuration phase of this integration, I need to dynamically populate dropdowns with the available Ticket States and Ticket Priorities from a connected SWSD…
Stealing this from a comment by @planglois It would be nice if SWQL Studio was converted to a VS Code extension! We could leverage other tools within it (i.e git, formatters, etc... ). PLEASE CONSIDER THIS! Many of us already use VS Code - this would make it a lot simpler and quicker to leverage the SDK.
Hello @KMSigma.SWI , Hope you are doing well. I want to make Solarwinds IPAM as source of truth for my environment and want SNOW CMDB to be updated from Solarwinds IPAM. I am looking for IPAM API which SNOW can call for getting subnet information details. I am not sure if any API available for IPAM information. Appreciate…
We are working with the WHD API to integrate with some other processes via a web-based form. Calling the api leads to CORS errors. I have found a way around this by changing the web.xml file here.... Program Files\WebHelpDesk\bin\webapps\helpdesk\WEB-INF ...and adding this (testing): <filter>…
Two feature requests 1. Servicedesk shows all the possible states like open, approved, closed for changes, incidents and more on their web app but there is no API to get the information. We are building integration for our customers to get all the changes and look at details of how many were approved and stats around…
Currently, the parts module in Web Help Desk has no API functionality(as seen in the latest API guide), this hampers the ability of the tool to integrate with ERP-like systems, API calls to create parts, add/remove quantities, update pricing/details, add/remove parts to tickets.
Hi there, would it be possible to mute alerts based on external schedules made available via API? https://eskomsepush.gumroad.com/l/api Looking to automatically mute alerts on nodes based on the planned power outage schedules. Thanks
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