SolarWinds Service Desk now provides the ability to send on-demand email notifications within a service request workflow. This functionality allows you to easily notify requesters, approvers, the help desk/support team, and other stakeholders as a service workflow executes.
- You can build more custom workflows that meet the needs of your organization, increase automation of business processes, and streamline your workflows.
- For instance, you can notify your employees if a service request is denied due to financial or security considerations.
These workflow notifications can be sent either through an ad-hoc email or a generic email template.
- Ad-hoc email notifications are sent once while generic email templates can be reused in the future.
- Both of these email notification types can reference variables within them.
You can create a generic email template via Service Desk --> Email Customization --> Custom Email Templates.
Once a generic email template is created, it can easily be added to the Send Notification Workflow.
