Remove mandatory custom field for Service Agents and Admins. If we're the one opening a new incident for the team to resolve, we should not be forced to enter our contact information, this is only for end-users so that we have the number to contact them. Right now the way it works is, when we open a new Incident for the team, or I open one as the Supervisor for one of the members of IT to resolve, I don't need to know their contact phone number, but it forces me to add one in order to open the ticket. It also forces a contact phone number when you resolve the ticket.
