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Apologies if this is a duplicate but I couldn't not find a current feature request. I know there are settings for the Service Portal to allow for Site and Department as a mandatory field when creating Incidents. However, We utilize the email system primarily for creating Incidents instead of the Service Portal. When we…
Remove mandatory custom field for Service Agents and Admins. If we're the one opening a new incident for the team to resolve, we should not be forced to enter our contact information, this is only for end-users so that we have the number to contact them. Right now the way it works is, when we open a new Incident for the…
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