Apologies if this is a duplicate but I couldn't not find a current feature request. I know there are settings for the Service Portal to allow for Site and Department as a mandatory field when creating Incidents. However, We utilize the email system primarily for creating Incidents instead of the Service Portal. When we resolve Incidents we already have the Category selected as a mandatory field in order to finish resolving the ticket. We are suggesting to add the ability to have Site and Department as a mandatory field for resolving Incidents. We have multiple sites and departments. For better reporting, statistics and budgeting this feature would be helpful. Thanks
