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Apologies if this is a duplicate but I couldn't not find a current feature request. I know there are settings for the Service Portal to allow for Site and Department as a mandatory field when creating Incidents. However, We utilize the email system primarily for creating Incidents instead of the Service Portal. When we…
As the title says, it would be helpful to have the Site be able to be set as a required location when resolving tickets. We use the Site field for specific reporting requirements and sometimes it's not filled in automatically and the technician or user forget to fill it in at closure.
Understanding our org's use case is atypical, we use "Department" to capture a broad "Division" of our sites. For example, we have 10 sites that do "Construction" work, 4 Sites that are "Corporate" staff, etc. Being able to classify these sites into larger buckets helps with backend reporting. To that end, limiting the…
It would be great if 'Site' and 'Department' fields would auto-populate when they open new tickets. This would save them from entering meaningless information. Also, it would be great if the 'Site' and 'Department' fields wouldn't even need to be shown to the end-user, but were only available in the database for reporting…
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