The most recent content from our members.
Currently it is needed to assign a Department profile manually to each user. In larger Organizations with various changes per Day this is not usable. A Feature to automatically assign the Department Profile according to specified criteria (for example Group Membership, OU or Depatment) would be very helpful.
Apologies if this is a duplicate but I couldn't not find a current feature request. I know there are settings for the Service Portal to allow for Site and Department as a mandatory field when creating Incidents. However, We utilize the email system primarily for creating Incidents instead of the Service Portal. When we…
Understanding our org's use case is atypical, we use "Department" to capture a broad "Division" of our sites. For example, we have 10 sites that do "Construction" work, 4 Sites that are "Corporate" staff, etc. Being able to classify these sites into larger buckets helps with backend reporting. To that end, limiting the…
Hello Thwack community, As part of our Access management we want to create a Service Request for our internal applications, which is binding the employee department and job Title with the required access for our IT agent to grant this access after approval . here is the steps i tried to follow to make this request. Step 1…
Hi We are planning to implement Department Profiles in our ARM environment. However it is very inconvenient to select all users separately and set their department profile. Is there a possibility to set a department profile for multiple users at once? Or even better can the department profile be set automatically over a…
Hi everyone With ARM Department Profiles it is possible to see which users are not compliant with the profile. It is also possible to accept deviations, which is needed for some special users. Where can the users be found that have accepted deviations? There needs to be a list of all accepted deviations, otherwise those…
It would be helpful to be able to set the lead/head for each department in the Account - > Organization & Sites area of Setup and then be able to route notices and approvals to the Department lead for the requesting user on Service Requests.
I am very new to SQL. The following is an SQL query for fetching 90/95/99th Percentile Traffic Rate for last one month. This is working fine, but it pulls out report for all the nodes in NPM. I want to add a filter to it, where it should pull the details for only the nodes that has the "Department" name "Greencloud".…
Add to the REST API:Clients post and put capability to set department and company, similar to how we do location now. Of course, to set company we would also need to know what the company ids are. So we would need to be able to get a list of company, just like we can do for department today. Summary of Changes: Add…
We would like to setup WHD so that we can have IT and another department use it. However, we don't want either department seeing the other's tickets. I have created separate department groups, tech groups and permissions and we can still see the other department's tickets even though the settings show that we shouldn't. I…
It looks like you're new here. Sign in or register to get started.