At least add global customization in the Service Desk settings - we want to replace the Category/Sub-Category with our own customized fields. Also there's no Priority column.
My Tickets portal view: Add date column to My Tickets view, displaying the date tickets were submitted. Add a Sort By function to sort tickets by most recent activity. Add a line or two preview of the text of the Description, maybe under the Headline.
Is this something a requester can do themselves, or can an admin create the described view as some sort of template?
