The most recent content from our members.
Hi We send a lot of guest links to users and as a general rule, we use advanced options during creation of the links. I am wondering if it would be possible to have a setting that would make the "Advanced" expanded by default as it has happened that users for got to set the proper date or password on the links. I do not…
We should be able to add further customizations to the service desk email notifications like adding branding logos and html codes. Currently, we are only able to customize the email contents, but adding capability to add corporate branding to the email notifications would be a very useful feature
Better Widget Customizations The portal homepage does not allow the ability to upload custom icons or logos to the custom tile buttons. The icons available are extremely limited, outdated and not consistent with today's diverse array of icons available. Also, we would like to use logos for our business where we manage…
Please can warranty information lookup be implemented for Microsoft Surface devices in the same way it is for Dell laptops. Our entire laptop estate is being migrated over to Microsoft Surface devices, to have the warranty information available within the asset management system would be greatly advantageous for us and the…
When navigating Incident views, Changes views, Assets Views, there is a standard view screen style being used. I would like to suggest some improvements that could be made to all of these screens to improve usefulness and navigation. * When scrolling down a view screen, do not scroll the very top screen controls (for…
I think there should be a way to modify the “Print User Card” details inside of ServiceDesk under a user's profile action tab to include the date the tickets was closed and include the tech who was assigned to each ticket. Is it possible for the parameters within that function "Print User Card" to be modified to include…
When utilizing the custom survey option, the customer is sent the link in email. This sends them to the SWSD and requires a login. The least amount of extra clicks as possible would be beneficial in getting our customers to complete the survey.
Currently, the Solutions catalog only support iframe/embedding from Youtube, Vimeo, and Microsoft Stream. We prefer to use Tango and Screencastify as Stream only does recording and Tango steps people through. Since iframes from outher providers are already supported, please also add support for Tango and Screencastify.
We would like to use the Field Dependency feature to narrow a multi picklist field's options instead of only being limited to dropdown fields in both the controlling field and the dependent field. For example, one goal is to manage only one (multi picklist) custom field for all applications where access is requested during…
The different text fields for custom surveys would be nice to be able to format the text. Ability to center, make bold, font, and size.
It looks like you're new here. Sign in or register to get started.