I have been looking at creating an automation rule to resolve a ticket after so many days when the state is set to XYZ, but I can't find anything for this.
It would be a good feature to have.
Maybe a rule like this would help, just not sure about adding a resolution note though as can't see an option to do that, you can however send a notification use ad-hoc or template.Not tested this rule myself so sorry if it doesn't help
Thank you. Looking back at what I'd configured, I had set the following conditon and for the case to resolve based on this... it's not ideal though.
