Category solutions need to be disabled. They cause mis-clicks, and impact the speed of case resolution by having to wait for the content to load, instead of allowing you to scroll to your needed category.
YES! I agree with this 100%. It either needs to re-order the categories IMMEDIATELY (as in, before they are even shown) or not at all. I can't even count the number of times I have clicked on a category, only for it to move last second due to the "smart suggestions".
Upvoted
