Currently it isn't possible to use an automation to convert an incident to a service request based on Keyword, Cat, Subcat, etc. Would be very nice to have this ability within Automations.
This is needed. I would use the criteria category/subcategory. Right now I have endusers who want to click on "New Ticket". I have custom forms for tickets that appear based on subcategory. I need these ticket/incidents to automatically convert to Service Requests (that use the same custom fields) to get the workflow processes going.
