Currently the chat feature for SWSD is only on the portal website as it currently sits. It would be a great feature to be able to contact our users/requesters as we are out and about fixing issues while not at our desk. It would allow for much easier response time to a ticket when you are in that location rather than having to comment on a ticket and hope the notification is received in the time that you are near that area to confirm they are available at that time.
