When creating a new Incident, the computer that is assigned to the user is automatically attached as a Related item. So that you can search on all the Incidents by user or by computer. Instead of having to go to the Related tab and add it manually.
Our previous Service Desk platform had this ability, unfortunately we lost it when we started using Solarwinds, hopefully this gets on the feature requests list, for me it comes in handly not only knowing what incidents users have submiited but also what incidents were related to a specific asset.
great idea I hope they implement
