On the Solarwinds documentation page about Service Desk>Incidents, there is a feature for bulk resolving incidents that are listed under the Related tab. The documentation states, "When resolving a ticket with related incidents attached, you will be offered the opportunity to add the resolution code to all incidents that are related. To attach a resolution code to all related incidents, navigate to the Related tab."
The Solarwinds Support team told me that the "Set Resolution as a required field" setting must be disabled in order for this feature to work in Solarwinds.
Request:
Please add a dedicated setting to control whether resolution codes can be applied in bulk to related incidents — independent of whether the "Set Resolution as a required field" option is enabled/disabled.
Issue:
Currently, the ability to apply a resolution code to all related incidents only works if the "required" setting is disabled, which creates confusion. These are two distinct functions that shouldn't be linked.
Suggested Solution:
Add a separate toggle like: “Enable bulk resolution code application to related incidents”
Why It Matters:
Improves clarity and control for admins - as this seems like a hidden feature coupled with another feature
Allows use of both features together (enforced resolutions + bulk application)
Reduces manual work for agents
