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On the Solarwinds documentation page about Service Desk>Incidents, there is a feature for bulk resolving incidents that are listed under the Related tab. The documentation states, "When resolving a ticket with related incidents attached, you will be offered the opportunity to add the resolution code to all incidents that…
I'd like to suggest adding an "Archived" state for Solution Articles. There are cases where we want to retain articles for possible future reference so we would prefer to not delete them from the platform. Currently, what we are doing is setting them to Draft or Internal state, or modifying the title/description to…
Two feature requests 1. Servicedesk shows all the possible states like open, approved, closed for changes, incidents and more on their web app but there is no API to get the information. We are building integration for our customers to get all the changes and look at details of how many were approved and stats around…
I posted another feature request about allowing an archive option for old Service Catalog items so that could fix this. As an alternative, Service Catalog requests that are set to Draft state on the backend are displayed in the portal to users that have the Agent role. Requesters are not able to see any Catalog item that…
We have custom states for Incident & Change modules, but currently are missing the same for problem and release. I have up voted another feature request for problem states, but I see no mention of release. Please can we add the functionality of custom states to the release management module?
When creating a new status, the color seems to be chosen at random. This could lead to some mismatched color / word combinations. For example, We have a status of "Customer Responded" which is a light orange color. It would make more sense for this status to be more of a blue or green. This "Customer Responded" color is a…
Please add the capability to create and/or change the Asset Status in Assets and/or the CMDB.
Today, we're limited to "Draft", "Internal", and "Approved" states. It would be beneficial if we could customize those states in the same way we're able to customize incident states.
I would like it if there were more states available when we are taking service calls and manually making the incidents. Right now only "New" and "Closed" are available to choose.
Hello all, Looking for recommendation on how/what to monitor on Windows servers that they are in a healthy active state. Last month after our Microsoft security patch weekend, we have a few servers that were in a hung/nonresponding state. None of our SW alerts caught it because the servers replied to a ping and even…
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