We want our users to submit their tickets via the portal to ensure that they are using our forms. We don't mind letting them reply to preexisting tickets through email, but we don't want them submitting new tickets from email. For now, we are using a mailbox that selectively forwards (using a different address) based on subject line and have set the whitelist to only accept the forwarding address.
Proposed Solution:
Introduce a toggle to selectively allow incoming emails with specific keywords in the subject, and a bounce back notification if the condition is not met.
