Requesting specific number identification for different type of tickets created in SWSD, such as SR1234 (for service requests) INC1234 (for incident tickets) and ITRF1234 (for IT request forums)

Dear THWACK,

Requesting specific number identification for different type of tickets created in SWSD, such as SR1234 (for service requests) INC1234 (for incident tickets) and ITRF1234 (for IT request forums) instead of a common INCIDENT number for all types of tickets, this will help saving a lot of time to classify tickets by their type and also can easily identify what is the nature of ticket.

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asummers

tobyw_loop1

This is a duplicate of https://thwack.solarwinds.com/product-forums/solarwinds-service-desk-swsd/i/feature-requests/begin-ticket-numbers-with-inc-or-req

swreed

Not sure if this would work for you, but we chose to add a custom field named Ticket Type.
Then we have Incident, Request, Event, Training, New Starter, and Leaver/Termination.
Following this method we have the ability to classify, and to alter the type. If email entry, the default is Incident, but it might really be a request, and we can change this.