We need a way for specific admins to remove an SLA breach that is associated with a ticket. We use default assignees (individuals) for many of our service forms because we are a small company with clearly defined roles in IT. Therefore, we don't want to reassign forms that come while someone is OOO. Either we need a different way to single that an SLA is not being breached, or a way to remove a breach from the back end (again, specific to an admin - and visible in the audit trail) so that our reporting down the line isn't negatively impacted.
